{"id":9098,"date":"2019-06-11T17:31:52","date_gmt":"2019-06-11T21:31:52","guid":{"rendered":"https:\/\/blog.brainstation.io\/?p=9098"},"modified":"2021-01-28T17:26:12","modified_gmt":"2021-01-28T22:26:12","slug":"how-one-nyc-agency-is-leading-the-charge-for-experiential-marketing","status":"publish","type":"post","link":"https:\/\/brainstation.io\/blog\/how-one-nyc-agency-is-leading-the-charge-for-experiential-marketing","title":{"rendered":"How One NYC Agency is Leading the Charge for Experiential Marketing"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">In March, BrainStation held a panel discussion on the impact experiential marketing was having on the advertising and retail worlds. The event looked at the evolution of this brand of marketing, and how interactive technology was helping change the way brands connect with customers. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To find out more about experiential marketing, we spoke to Sam Ewen, the Senior Vice-President, Business Development at The New York Times\u2019 Fake Love, an innovative experiential design agency.<\/span><\/p>\n\n\n\n<div class=\"wp-block-image size-medium wp-image-9099\"><figure class=\"alignleft\"><img decoding=\"async\" loading=\"lazy\" width=\"300\" height=\"300\" src=\"https:\/\/brainstation.io\/blog\/wp-content\/uploads\/2019\/06\/Sam-Ewen-300x300.jpeg\" alt=\"Sam Ewen, Fake Love at the New York Times\" class=\"wp-image-9099\" srcset=\"https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/Sam-Ewen-300x300.jpeg 300w, https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/Sam-Ewen-150x150.jpeg 150w, https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/Sam-Ewen-109x109.jpeg 109w, https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/Sam-Ewen-100x100.jpeg 100w, https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/Sam-Ewen.jpeg 338w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption>Sam Ewen \u2013 Fake Love at The New York Times<\/figcaption><\/figure><\/div>\n\n\n\n<p><b>BrainStation: On the Fake Love site, experiential marketing is referred to as \u201cevent marketing\u201d and \u201cinteractive design.\u201d How would you best explain experiential marketing to someone that is unaware of it?<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Ewen: Simply put: Experiential marketing is a mutual value exchange between brand and consumer in the real world, based on a set of strategic goals. The executional tactics are where you start to see variety. <\/span><\/p>\n\n\n\n<p><b>Why do you think this approach has become so important for marketers?<\/b><b><br><\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">As marketing has moved towards storytelling, brands have found that the best ways to communicate with consumers are to create narratives that can exist in multiple platforms. Out of all of the forms of marketing and advertising, only experiential really commands the dwell time long enough to tell detailed stories, so naturally, it is having a moment. Combine that with the fact that social, shareable media, especially Instagram, is driven by creativity and the combination is quite effective.<\/span><\/p>\n\n\n\n<p><b>What would you say are the characteristics of a successful experiential campaign? <\/b><b><br><\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Successful experiential campaigns allow the attendee to see themselves in the experience. It has to connect to them both sensorially and emotionally. It must educate or entertain or distract or delight, but all without hiding the brand\u2019s core values at its center. <\/span><\/p>\n\n\n\n<p><b>Is there a Fake Love project you\u2019re especially proud of)? &nbsp;<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The work that comes to mind is 7UP, IBM, or our recent work for Dropbox at the TED conference. People left feeling like they had truly experienced something meaningful.<\/span><\/p>\n\n\n\n<figure><iframe loading=\"lazy\" title=\"vimeo-player\" src=\"https:\/\/player.vimeo.com\/video\/182865777\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/figure>\n\n\n\n<p><b>What brands do you think are best using experiential marketing to their advantage?<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">I think this is a popular misconception that there are brands more aligned to being good at experiential. Yes, if you are HBO or SAMSUNG, you have a leg up in having products that people often know well. Yet you can create a transformative experience for a B2B brand, a health brand, a financial service or a kid\u2019s toy, find what connects the brand to their audience, create an insight, and go from there. <\/span><\/p>\n\n\n\n<p><b>What are the challenges involved with this kind of marketing?<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It is not inexpensive, that is a common challenge, people assume it is low-cost. That does not mean it has to cost a fortune, but the amount of physical elements, mixed with technology and staff, it all starts to add up. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Also, experience on its own often reaches a smaller number of people than traditional media. So you want to make sure you are thinking of it not just from the core execution, but also what the amplification and distribution strategy behind it is. That\u2019s how great success is made. <\/span><\/p>\n\n\n\n<p><b>How do you go about developing concepts with clients?<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">For creative concepts, first we start with a core strategy, then we define what success looks like, only after we have done that do we start the \u2018creative\u2019 and try and find something that people will pay attention to.<\/span><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"576\" src=\"https:\/\/brainstation.io\/blog\/wp-content\/uploads\/2019\/06\/HF_visuals_05-1024x576.jpg\" alt=\"Experiential marketing\" class=\"wp-image-9101\" srcset=\"https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/HF_visuals_05-1024x576.jpg 1024w, https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/HF_visuals_05-300x169.jpg 300w, https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/HF_visuals_05-768x432.jpg 768w, https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/HF_visuals_05-960x540.jpg 960w, https:\/\/d2re7sjnpekmig.cloudfront.net\/prod\/wp-content\/uploads\/2019\/06\/HF_visuals_05.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><b>The NYT acquired Fake Love in 2016 and has continued to invest in its branded content and creative services. How does that relationship work? Are you working directly with The Times\u2019 journalists and researchers?<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We work with T-Brand Studio all of the time and we have a strong relationship. The editorial side is another matter, they do not (nor should they) work on branded work.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It is imperative to keep the journalism separate and ensure its independence. <\/span><\/p>\n\n\n\n<p><b>Do you think this is the future for traditional media outlets? If so, what impact do you think this will have on journalism (and marketing)?<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When done right, you can keep the business side and the editorial side separate. They can support each other and yet not influence each other. It is important that the media stay impartial. <\/span><\/p>\n\n\n\n<p><b>You are a professor at Hunter College, where you teach a course on the history of media and propaganda. What lessons would you say are most valuable for marketers to learn when it comes to the art of persuasion?<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The most important lesson we discuss is to not underestimate the consumer. People are smart, they are media savvy and they do not like brands that talk down to them or do not respect their intelligence. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">As well, now they have a much larger megaphone in which to complain to with the rise of social media. If you have a great brand or product, your marketing can set the tone but the user experience is what will keep the brand alive. <\/span><\/p>\n\n\n\n<p><b>Given the current political climate, would should people be wary of when it comes to their consumption of media?&nbsp;<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">People should have various media outlets in which to get their information. There will never be only one source that speaks your truth. Be wary and be critical and support those that are doing it right, regardless of your political affiliation. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The one thing I simply do not tolerate is those who ignore science and fact. We live in a world where opinion is important but we have some core truths about our planet and our society that we have to address and we have to all be comfortable aligning with some basic facts to get there.<\/span><\/p>\n\n\n\n<p><em><span style=\"font-weight: 400;\">If you\u2019re interested in learning more, BrainStation is diving into the changing retail landscape in the upcoming <a href=\"https:\/\/brainstation.io\/events\" target=\"_blank\" rel=\"noopener noreferrer\">Future of Retail panel discussions<\/a> in New York, Toronto, and Vancouver.<\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We spoke to Sam Ewen, Senior Vice-President, Business Development at The New York Times\u2019 Fake Love, to learn more about the rise of experiential 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