CRTC Continues Fining Companies for Illegally Telemarketing Canadians

The Canadian Radio-television and Telecommunications Commission this week announced that four companies have paid a total of $92,500 as part of settlements over violations of the Unsolicited Telecommunications Rules. The CRTC also imposed a monetary penalty of $30,000 on a fifth company.

In response to complaints filed by Canadians, the CRTC conducted investigations into the activities of four companies for presumed violations of the rules:  AcademyOne Learnin, a company offering educational tutoring; Eagle Water of Ontario, a water treatment company; Outsource 3000, a telemarketer offering calling services for telemarketing; Scentral Cleaning Services, a residential and commercial cleaning company; and Ontario Eco Energy.

“The year 2014-2015 was a very busy one for the CRTC, and we are proud of the results we achieved,” said Manon Bombardier, CRTC Chief Compliance and Enforcement Officer. “Through our investigations, we strengthened the collaboration with our domestic and international partners, and we took enforcement actions that changed telemarketers’ business practices to protect the privacy of Canadians.”

During the past year, the CRTC issued 32 notices of violation totalling over $2 million in monetary penalties, which accounts for a third of the penalty amounts imposed to date. It also issued 16 warning letters and 5 citations.

“It is important to remember that the CRTC’s purpose is not to impose monetary penalties, but to encourage compliance with the requirements of the Unsolicited Telecommunications Rules,” noted Bombardier. “To do that, we have a duty to remind telemarketers that they must comply with the Rules, whether they are within or outside Canada.”

The CRTC “reminds telemarketers that they have a duty to comply with the Rules, whether they make the calls themselves or through a third party and whether they are within or outside Canada.”

“I encourage Canadians to continue sending us their complaints regarding unsolicited calls,” Bombardier said. “This support is essential to our work.