An annual report from the Commissioner for Complaints for Telecommunications Services reveals Canadians file nearly 1,000 complaints per month about telecommunications services.
The Big Three – Bell, Rogers, and Telus, along with their subsidiaries – accounted for 77% of all 11,340 complaints, with Bell accounting for over 40% of the total. Independent providers received considerably fewer complaints; the largest, Wind Mobile, accounted for just 4.5% of all complaints.
According to the CCTS report, 61% of all telecom complaints related to wireless services and that the number of complaints relating to misleading wireless contracts soared 74% since last year. For the seventh year in a row—yes, seventh—that wireless billing errors are on top.
There were 762 alleged breaches of the CRTC’s new Wireless Code between December 2013 and July 2014. Bell and its subsidiary Virgin Mobile accounted for 63% of confirmed Wireless Code breaches.