Expanding Scope of CCTS Complaints Body Could Help Customers Batttle ‘Mistreatment’

Telecom customers across Canada should benefit as a result of proposed reforms to the Commissioner for Complaints for Telecommunications Services, according to OpenMedia, which says the reforms, set out this morningby the CRTC, will aid Canadians who have experienced “mistreatment” at the hands of their Internet, cell phone, or television provider.

“With an increasing number of Canadians taking advantage of bundled offers including local voice, wireless, Internet, and television services offered by the same communications service provider, ensuring a single point of contact to deal with their complaints has never been more important,” said Jean-Pierre Blais, CRTC Chairman.

The key reforms proposed this morning include expanding the CCTS mandate to encompass all TV service providers for the first time, along with measures to boost public awareness of the CCTS and its complaints process, and to make public more information relating to CCTS governance and operations.

“Canadians have long suffered mistreatment at the hands of Big Telecom, and these common sense steps should help level the playing field,” said OpenMedia’s communications manager, David Christopher. “The recent mean-spirited implementation of new TV Pick-and-Pay rules remind us that the telecom giants will take any opportunity they can to price-gouge and squeeze Canadians.”

The CCTS is an independent organization that currently helps customers of communications service providers to resolve complaints. The organization handles over 10,000 complaints each year. It can require communications service providers to provide customers compensation in addition to any amount to be refunded to correct a billing error.