One in Three Canadians are Happy with Cost of Home Internet Service

Since April 2015, more than 25,000 comments have been received for the review of basic telecommunications services and more than 30,000 Canadians have filled out the Let’s Talk Broadband questionnaire.

Today, two weeks before the beginning of the public hearing, the Canadian Radio-television and Telecommunications Commission (CRTC) has added a public opinion research report to the public record of its evidence-based proceeding on basic telecommunications services.

The research confirms that while Canadians are using Internet services more than ever, they are feeling the pinch in their pocketbooks. While online activity has drastically increased over the past five years, high costs are forcing one in five to limit their Internet usage.

The EKOS-commission survey revealed that only one in three Canadians are happy with the cost of their home Internet connection and nearly the same amount are dissatisfied with the speed and reliability they experience.

Participants also raised capacity as an issue, as Canadian Internet providers are some of the only ones in the OECD to routinely enforce data caps.

Read the complete report online.