RIM CEO Apologizes for Service Outage, Reveals Details

Research In Motion’s chief executive officer, Thorsten Heins, has come forward with a statement regarding his company’s service outage.

RIM suffered with a service outage that afflicted BlackBerry users across three continents this morning. “Some users in Europe, Middle East and Africa are experiencing issues with their BlackBerry service,” the company tweeted. “We are investigating and apologize for any inconvenience.”

The Canadian company managed to fix the problem a few hours later. Thorsten has come out with this statement: 

“I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning. The BlackBerry service is now fully restored and I can report that no data or messages were lost. Up to 6% of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of three hours in the delivery and reception of their messages. We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today.”

So there you have it: up to five million users were without BBM, email, and internet for up to three hours. Not too terrible, but unfortunately timed considering the iPhone 5 just launched today.

RIM shares are down nearly 6% today. The Waterloo company posts their quarterly earnings next week.