Rogers fights back against Telus’ harsh words: ‘Rogers made the right choice for our customers’

Last week, I reported that the OECD revealed Canada’s roaming rates were among the world’s highest at a startling double the national average.

Then, I noted that Telus reacted to the OECD report by stating it could slash its roaming rates by an incredible 50 percent and “still be profitable”—a notion that angered consumers who are fed up with Canadian telco’s extreme margins.

Soon after, Telus followed up by announcing that it was going to chop a whopping 60 percent off its roaming rates with the introduction of its “clear and simple” international wireless data pricing. But what was strange about the Telus ordeal was that it directly lashed out at Rogers, blaming them for high roaming rates rather bizarrely, and calling them a “monopoly.”

Elise Ondet from Rogers has now come forward on to address Telus, asking the competing telco, how were we a monopoly?

“Rogers was the only company to offer international roaming for a number of years because back in 2002, Rogers made the right choice for our customers,” Elise argues. “We launched a GSM wireless network, which is the international standard, so our customers could roam abroad. We have worked hard to deliver world class coverage with direct agreements to 600+ operator networks.”

Noting that competing telcos in Canada “finally” adopted this technology seven years later in 2009, Elise begs the question, why did it take them a year and a half after launching their services to lower prices?

“We believe it’s critical to make roaming affordable and we’re continually looking for ways to deliver this for our customers as we aggressively negotiate directly with roaming partners around the world,” affirmed Elise.

She also said that Rogers customers” can buy travel packs that provide them with rates much lower than the flat rate Telus has advertised.”—a Travel Pack with Rogers is three to five dollars per megabyte whereas Telus is advertising the same product for 10 dollars (before the 60-percent slash announcement).