Customers of Rogers in Ontario were not happy when they lost access to wireless data and home internet services yesterday.
The issue occured yesterday evening and persisted through the night for 13 hours. “Some Rogers customers may be experiencing issues with internet service,” the company’s help line tweeted late yesterday. “We are working to resolve asap and apologize for the inconvenience.”
This morning, the company provided an update: “Service was restored. Customers should see service returned.”
But what’s really irking Canadians isn’t the unusually lengthy amount of time that the internet was down; it’s that the Toronto-based telecommunications company refuses to explain the situation or compensate users.
“Internet is not working and #Rogers tech support lines aren’t working .. nice … how come their billing system never fails?” tweeted one person. “A lot of productivity lost tonight from #Rogers outage. For the length of time, customers should see some compensation,” argued another.
A company representative told The Canadian Press that “everything has been restored … everything is up and running.” However, the spokesperson did not comment on the nature of the problem.