Vonage shutting down Toronto call centre

The Globe & Mail reported this morning that VOIP leader Vonage is shutting down its Toronto customer service centre, putting 194 people out of work as of July 30th.

The closing is part of a company-wide rationalization of call centres designed to cut costs. The Canadian operation, which opened in 2004, mainly handled calls from British customers, a spokesman said. Canadian customers will still be able to buy a full range of Vonage products and services and “Canada remains an important marketplace,” he said.

Vonage currently has about 2.6 Million subscriber lines in the US, Britain and Canada.