{"id":107945,"date":"2018-12-14T10:35:32","date_gmt":"2018-12-14T15:35:32","guid":{"rendered":"https:\/\/techvibes.com\/?p=107945"},"modified":"2018-12-14T10:35:32","modified_gmt":"2018-12-14T15:35:32","slug":"failure-and-empathy-becomes-innovation-at-twenty-one-toys","status":"publish","type":"magazine","link":"https:\/\/brainstation.io\/magazine\/failure-and-empathy-becomes-innovation-at-twenty-one-toys","title":{"rendered":"Failure and Empathy Becomes Innovation at Twenty One Toys"},"content":{"rendered":"<p>When was the last time you played with a toy? Ilana Ben-Ari\u00a0thinks it&#8217;s been too long.<\/p>\n<p>As the founder and CEO of <a href=\"https:\/\/twentyonetoys.ca\/\" target=\"_blank\">Twenty One Toys<\/a>, Ben-Ari has spent the last six years designing, prototyping and selling toy TIME Magazine said will <a href=\"https:\/\/twitter.com\/21Toys\/status\/510498955437031425\" target=\"_blank\">&#8220;shape classrooms of the future.&#8221;<\/a> But these\u00a0quirky little pieces aren&#8217;t just for young minds\u2014they can be found in workplaces, at team building events, on the desk at job interviews, and\u00a0really anywhere that values empathy and failure. Which, as it turns out, is quite a few places. And Ben-Ari is fine with that.<\/p>\n<p><strong>Leaning into the past to build the future<\/strong><\/p>\n<p>It can be difficult to plan for how the world will change over the next few decades, but the <a href=\"https:\/\/www.innovationtraining.org\/innovation-skills-for-the-future\/\" target=\"_blank\">experts all agree on one thing<\/a>: the best way to approach the future is to build skills rooted in communication, creative problem-solving, and strategic thinking. A lot of what Twenty One Toys built its name and products on is rooted in the thinking of a man named\u00a0Friedrich Fr\u00f6bel.\u00a0As one of the leading thinkers who influenced our current education system, Fr\u00f6bel realized playing could be a form of education and led his revolution with toys, resulting in the establishment of what we today call kindergarten.<\/p>\n<p>&#8220;Play is a medium for learning, and for some reason, we\u2019re okay with that notion until kindergarten ends, then we&#8217;re like &#8216;nevermind, nope.&#8217; It&#8217;s no longer how you learn, it&#8217;s the opportunity,&#8221; Ben-Ari told Techvibes at the <a href=\"https:\/\/borndigital.com\/2018\/12\/05\/confidence-on-display-at-quickbooks-connect\" target=\"_blank\">QuickBooks Connect<\/a> conference, where she sat on a panel championing the growth of SMEs.<\/p>\n<p>&#8220;Bringing back play is important for us to tackle really complex challenges.&#8221;<\/p>\n<p>It&#8217;s this\u00a0opportunity of being able to tackle\u00a0difficult problems through play that led Ben-Ari\u00a0to found Twenty One Toys. Despite the company&#8217;s name, they currently offer just two toys, as the &#8220;Twenty One&#8221; relates more to how the toys deal with 21st-century skills.<\/p>\n<p>The Toronto company&#8217;s first\u00a0offering is called The Empathy Toy and it\u00a0can be found in thousands of offices and schools around the world. The point is simple: use play to teach skills that are often forgotten as children become adults. It works like this: one person uses the shapes in the box to create a shape, and then the other person has to create the same piece. The trick is, they are both blindfolded. The players must communicate and deal with slow learners.\u00a0 The overall goal is to remind everyone who plays with it that creativity and empathy are not frivolous, but in fact an important part of life, whether it be an artist or investment banker who happens to be playing.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/hMfaHYQ5Vok\" width=\"855\" height=\"455\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>The story for Ben-Ari is unique\u00a0in the sense that\u00a0her vision has shifted several times, even with an original intention to flip how people learn and apply\u00a0foundational skills. Her original thesis in design school was based around helping the visually-impaired, and as Ben-Ari puts it, her classmates thought she was going to create a BlackBerry app that helped blind folks navigate the subway. That thesis became the original Empathy Toy but had its scope widened so that all kinds of people could use and learn from it.<\/p>\n<p>There&#8217;s also the idea of wondering whether a toy like this could actually\u00a0gain a foothold in the first place, especially when there are alternatives\u2014often rooted in tech\u2014that people may be familiar with. There are apps that teach empathy, or devices that can help the vision-impaired. So, even if it works well, why would people want to turn to a toy?<\/p>\n<p>&#8220;The foundational skills are foundational for a reason,&#8221; says Ben-Ari. &#8220;Tech is always changing, but it&#8217;s about understanding the complexities of creative problem solving, and learning to learn. Those are skills that we shouldn&#8217;t just learn young, but should keep practicing.&#8221;<\/p>\n<p>The Empathy Toy is innovation from a new perspective. It uses a medium that is essentially long-forgotten to teach skills that stop being a focus beyond grade school. The process of creating the toy\u00a0mimics the process that would be used to create a similar idea rooted in tech\u2014there is the point to disrupt an entrenched ideal, which is using toys to learn; a realization to pivot from one idea to another, which was when Ben-Ari realized the toy could be suitable for groups beyond the visually-impaired; and a rigorous QA and UI testing process. All of the tech buzzwords are there, but the end product was miles away from a video game or educational app.<\/p>\n<p><strong>Failure is an option<\/strong><\/p>\n<p>The second toy offered by Twenty One Toys followed a similar trajectory to the first and is rooted in another feeling many people face but choose to deal with in different ways: failure. The kits for The Failure Toy will not be available until 2019, but workshops involving the\u00a0toy are now bookable. Failure has been shown to help kids boost their resilience and help them overcome anxious thoughts or feelings, which fits directly with Ben-Ari&#8217;s MO.<\/p>\n<p>&#8220;In music and in sports, failure is called practice,&#8221; says Ben-Ari. &#8220;For some reason, in education, we don&#8217;t have a word for it. It&#8217;s this thing we should avoid at all costs. We&#8217;re reframing failure as feedback.&#8221;<\/p>\n<figure id=\"attachment_107947\" aria-describedby=\"caption-attachment-107947\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-107947 size-large\" src=\"https:\/\/localhost:8080\/app\/uploads\/2018\/12\/geo-flourish-failure-toy-workshops_2x-1024x640.jpeg\" alt=\"21 toys\" width=\"1024\" height=\"640\" srcset=\"https:\/\/d3ghupt9z9s6o0.cloudfront.net\/app\/uploads\/2018\/12\/13095425\/geo-flourish-failure-toy-workshops_2x-1024x640.jpeg 1024w, https:\/\/d3ghupt9z9s6o0.cloudfront.net\/app\/uploads\/2018\/12\/13095425\/geo-flourish-failure-toy-workshops_2x-300x188.jpeg 300w, https:\/\/d3ghupt9z9s6o0.cloudfront.net\/app\/uploads\/2018\/12\/13095425\/geo-flourish-failure-toy-workshops_2x-768x480.jpeg 768w, https:\/\/d3ghupt9z9s6o0.cloudfront.net\/app\/uploads\/2018\/12\/13095425\/geo-flourish-failure-toy-workshops_2x.jpeg 1248w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-107947\" class=\"wp-caption-text\">A team playing with The Failure Toy.<\/figcaption><\/figure>\n<p>The Failure Toy took Ben-Ari almost three years to design, and just like the name implies, she failed at the design several times. Turns out it&#8217;s hard to design something to intentionally teach failure. But what she ended up with was a game that lasts anywhere from five to 15 minutes and asks players to balance blocks or objects, all with an impossible outcome. What follows the game is the important part\u2014a deep discussion on what failure meant to the player and how they can use that feeling to\u00a0familiarize themselves with not always succeeding at their goals.<\/p>\n<p>&#8220;We can&#8217;t ask people to say that &#8216;Failure is great, yeah, fail fast!&#8217; without knowing that failure can really suck and that it&#8217;s weighted and everyone\u00a0deals with or translates it differently,&#8221; says Ben-Ari. &#8220;There&#8217;s a lot of extreme conversations on failure, but very little failure education.&#8221;<\/p>\n<blockquote><p>&#8220;We&#8217;re reframing failure as feedback.&#8221; &#8211; Ilana Ben-Ari<\/p><\/blockquote>\n<p>The process to design the toy was the most &#8220;meta-process&#8221; Ben-Ari went through and involved a lot of user testing (and failing). She had to put off its official launch while she went back to the drawing board several times during its design. Eventually, Ben-Ari found that failure is not something you &#8220;slowly get,&#8221; but rather it&#8217;s something that clicks into place after playing and talking. As the toy gets into the hands of more players, especially younger kids,\u00a0she will look to see what kind of an impact it has on shaping the understanding of failure and how it is okay to not always succeed on the first try.<\/p>\n<p><strong>Scaling empathetic innovation\u00a0<\/strong><\/p>\n<p>Twenty One Toys is not a tech company, or at least not a traditional one. It runs an e-commerce shop and uses elements of computer design for its products, but that&#8217;s about where the &#8220;traditional tech&#8221; stops. Even Ben-Ari will be quick to tell you she is a designer first, above everything else. But there&#8217;s a line here somewhere that\u00a0parallels Twenty One Toys with a tech startup,\u00a0and not only because it is used by several huge organizations (including every major bank in Canada and almost every single major law firm). The values Twenty One Toys instills are those of the biggest tech leaders in the world\u2014Microsoft CEO Satya Nadella once\u00a0said &#8220;Empathy makes you a better innovator.&#8221;<\/p>\n<p>&#8220;I&#8217;m in the startup space, and there there&#8217;s an emphasis on &#8216;make it an app&#8217; and become a billion-dollar company with three employees,&#8221; says Ben-Ari. &#8220;But at the end of the day, the physical and tangible is so important, and\u00a0to dismiss\u00a0that entirely, we lose a lot of that literal connection we make.&#8221;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-107949\" src=\"https:\/\/localhost:8080\/app\/uploads\/2018\/12\/empathy-game-teachers-kit-shop_1024x1024-1024x817.jpg\" alt=\"21 toys\" width=\"1024\" height=\"817\" srcset=\"https:\/\/d3ghupt9z9s6o0.cloudfront.net\/app\/uploads\/2018\/12\/13095425\/empathy-game-teachers-kit-shop_1024x1024.jpg 1024w, https:\/\/d3ghupt9z9s6o0.cloudfront.net\/app\/uploads\/2018\/12\/13095425\/empathy-game-teachers-kit-shop_1024x1024-300x239.jpg 300w, https:\/\/d3ghupt9z9s6o0.cloudfront.net\/app\/uploads\/2018\/12\/13095425\/empathy-game-teachers-kit-shop_1024x1024-768x613.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>The next steps for Twenty One Toys include a mass rollout of The Failure Toy across North America, with a goal to get it in the hands of as many educators as possible. Beyond that, the next game will be one rooted in improv with the goal to improve communication and how different players can work together.<\/p>\n<p>Scaling a company like Twenty One Toys can be difficult, especially in a climate where\u00a0the target audience of teachers is leaning more heavily into technology solutions to solve for learning shortcomings in the classroom. To help keep up, Ben-Ari leans on different tech solutions such as QuickBooks to help grow her brand and keep operations running smoothly.<\/p>\n<p>&#8220;It&#8217;s about giving me a lot of information,&#8221; says Ben-Ari. &#8220;Same thing with the toys. In 15 minutes they can give you insights into how\u00a0someone deals with patience, communication and more. Once you have that information, then I can work with that. It&#8217;s the same thing with something like QuickBooks. I can log in throughout the week and get a general sense of the health of my business. That allows me to make important decisions about hiring and manufacturing and really understand my long-term strategy.&#8221;<\/p>\n<p>&#8220;There&#8217;s so much information there\u00a0and I can look at with my bookkeepers and advisors. Seeing all of that, that&#8217;s the moment\u00a0I felt like I had a real business.&#8221;<\/p>\n<p>The higher-level motto for Ben-Ari is refusing to fit in where people think her and the company should. In a world of tech-first solutions and the phrase &#8220;there&#8217;s an app for that&#8221; ceasing to be a joke because there\u00a0<em>actually<\/em> is an app for everything, Twenty One Toys is using innovation to literally put learning back into the hands of users, one\u00a0failure at a time. Just don&#8217;t be scared if there&#8217;s an Empathy or Failure Toy sitting on the desk in front of you during your next job interview. SIt down and embrace the play.<\/p>\n<p style=\"text-align: center;\"><em><em>Techvibes is the official Media Partner of\u00a0<a href=\"https:\/\/can.quickbooksconnect.com\/\" target=\"_blank\">Intuit Quickbooks Connect<\/a>.<\/em><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When was the last time you played with a toy? Ilana Ben-Ari\u00a0thinks it&#8217;s been too long. As the founder and CEO of Twenty One Toys, Ben-Ari has spent the last six years designing, prototyping and selling toy TIME Magazine said will &#8220;shape classrooms of the future.&#8221; But these\u00a0quirky little pieces aren&#8217;t just for young minds\u2014they [&hellip;]<\/p>\n","protected":false},"author":76244,"featured_media":107948,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[3308,3309],"magazine-region":[],"magazine-series":[3161],"magazine-topic":[],"class_list":["post-107945","magazine","type-magazine","status-publish","has-post-thumbnail","hentry","category-News","tag-21-toys","tag-twenty-one-toys","magazine-series-spotlight"],"acf":[],"_links":{"self":[{"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/magazine\/107945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/magazine"}],"about":[{"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/types\/magazine"}],"author":[{"embeddable":true,"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/users\/76244"}],"version-history":[{"count":0,"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/magazine\/107945\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/media\/107948"}],"wp:attachment":[{"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/media?parent=107945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/categories?post=107945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/tags?post=107945"},{"taxonomy":"magazine-region","embeddable":true,"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/magazine-region?post=107945"},{"taxonomy":"magazine-series","embeddable":true,"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/magazine-series?post=107945"},{"taxonomy":"magazine-topic","embeddable":true,"href":"https:\/\/brainstation.io\/wp\/api\/wp\/v2\/magazine-topic?post=107945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}