Square Feedback launched in Canada this morning.<\/p>\n
The payment company’s feature turns digital receipts into a communication channel between buyers and sellers. All Square sellers can receive feedback from their customers through their digital receipt.<\/p>\n
A seller\u2019s ability to know what customers think in real time can help keep customers happy\u2014and returning to buy more\u2014according to Square. Customer issues can be surfaced and resolved quickly and privately, protecting a business\u2019s reputation online.<\/p>\n
“We know that Canadian buyers more often than not open and review their Square digital receipts,\u201d said Cathy Vigrass, Square\u2019s Head of Canada. \u201cBy turning that existing buyer engagement into an actionable communications tool, we can help our sellers take customer service to the next level, which is critical to their success.\u201d<\/p>\n
From the receipt, a customer can answer the question, \u201cHow was your experience?\u201d by selecting satisfied or dissatisfied, then add details and decide whether to start a conversation with the business. Square sellers receive an alert when a customer leaves a comment and can respond via the Square Dashboard.<\/p>\n