Horizons New York AI + Digital Innovation

Liz Bergman shared how American Express leverages strategy, operations, and AI to drive customer-centric growth. She highlighted how cross-functional alignment and thoughtful product launches create seamless experiences, how data informs decisions, and how brands can scale while maintaining trust and human connection in an increasingly automated world.

Ankur Jain shared how Bilt transforms rent, a major financial commitment, into opportunities for wealth, rewards, and long-term value. Drawing on his experience building a multi-billion-dollar platform, he explored mission-driven growth, designing products without a finished image, and solving overlooked but critical problems in fintech and real estate.

You wouldn’t think of brand leadership as a technical discipline. Anna Baird unpacked how generative AI is reshaping the way organizations engage customers, make decisions, and scale trust. Drawing from boardroom experience at Google, she highlighted the importance of emotional intelligence, responsible AI, and human-centred thinking as the true differentiators in an AI-powered era.

The NFL is expanding its global reach through inclusive brand strategy, culturally attuned campaigns, and next-generation audience engagement. Drawing from nearly two decades across sports, media, and tech, Sarah Bishop highlighted how strategic partnerships, fan-first storytelling, and purpose-driven initiatives grow affinity, recruit new audiences, and deepen engagement across generations.

Research shapes how Cash App makes financial systems more accessible. Drawing on market, policy, and behavioral insights, Chris Walker showed how data guides products that empower first-time savers, debit card holders, and everyday investors. He highlighted how understanding financial barriers, building trust, and designing for inclusion drive impact across Cash App’s ecosystem.