Toronto’s digital self-service technology provider IntelliResponse has been acquired by 7 for an undisclosed all cash sum.
IntelliResponse is the industry leader in virtual agent and self-service technology and has 160 customers and over 450 global deployments in financial services, telecommunications and utilities.
7’s acquisition of IntelliResponse creates a company with a diverse and comprehensive suite of customer service solutions combining big data, user experience design and a customer engagement platform across a breadth of channels – virtual agent, web, chat, mobile, IVR, social and voice.
According to today’s announcement press release, today’s announcement comes at a “pivotal time in the rapidly shifting landscape of customer engagement.”
“By adding the capabilities of IntelliResponse to our existing suite of solutions, 7 is now the only company that can offer the full spectrum of cutting edge predictive analytics, enterprise chat, virtual agent self-service and IVR,” says PV Kannan, CEO and Co-Founder of 7. “Customer experience is the new battleground and combining forces enables us to bring to enterprises the full breadth of self-service and assisted service solutions needed to win.”
“The opportunity to transform how organizations engage with consumers has never been more significant or exciting than it is today, particularly in digital channels,” adds David Lloyd, President of IntelliResponse. “Everyone at IntelliResponse is extremely excited to be joining the 7 family and to be able to continue our mission of delivering world class digital self-service solutions.”