AppDirect has acquired Montreal’s Radialpoint, a provider of cloud and technical support services for small businesses and consumers.
Founded in 1997, Radialpoint provides technical support software and services that help technology vendors and IT help desks deliver differentiated support experiences.
Through the acquisition, Radialpoint’s executive team and all 80 employees will join AppDirect and the company will maintain its offices in Montreal.
Warren Levitan, Radialpoint’s CEO, will join AppDirect’s leadership team and will continue to lead Radialpoint as a subsidiary of AppDirect.
While Radialpoint will operate as an independent subsidiary, its technology and services have been integrated into AppDirect’s core platform.
“Cloud services have become an essential part of running almost any business. At the same time, business owners still need real people to help them get the most out of those services,” said Daniel Saks, President and Co-CEO, AppDirect. “By acquiring Radialpoint, we’re able to help our partners engage the ‘human element’ of sales and support and become trusted partners to their customers.”
“Both AppDirect and Radialpoint share the same mission: helping businesses and consumers be more successful with their adoption and use of the latest in technology and cloud services,” said Levitan.