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Exclusive Event

Demo Event LDN: AI Agents in Action with Intercom's Fin AI

AI agents are changing how businesses support, guide, and communicate with customers, but building trust in these systems goes far beyond generating the right answer. In this expert-led demo event, you’ll explore how modern AI products are designed for both the end user interacting with the AI and the teams responsible for configuring and managing it behind the scenes.

  • BrainStation London
  • Tue, May 19, 2026
  • 2026-05-19T17:00:00.0000000Z  –  2026-05-19T19:00:00.0000000Z
Purchase Tickets

Demo Event of

  • Ángela Castillo-Gill

    Ángela Castillo-Gill

    Senior Product Manager, Building Fin.ai

Ángela Castillo-Gill

Senior Product Manager, Building Fin.ai

Intercom

In this immersive, expert-led demo event of Intercom’s Fin AI Agent, you’ll get a behind-the-scenes look at how trust, transparency, and observability are designed into modern AI systems. Through real product examples and a live walkthrough, discover how teams diagnose issues, improve system behaviour, and build AI experiences customers can confidently rely on.

  • Ángela Castillo-Gill

    Ángela Castillo-Gill

    Senior Product Manager, Building Fin.ai

    Ángela Castillo-Gill is a Senior Product Manager at Intercom, where she leads product development for AI Insights and the Fin AI Agent, focusing on leveraging artificial intelligence to deliver smarter, more intuitive user experiences. She brings a strategic mindset to building AI-powered tools that help businesses and customers interact more effectively and meaningfully. With a focus on innovation, user-centric design, and scalable product solutions, Ángela helps steer Intercom’s AI initiatives toward improving communication and operational workflows.

Exclusive Event

Event Overview

Explore how modern AI systems are designed, monitored, and improved through a live demonstration of Intercom’s Fin AI Agent.

  • 01

    Why B2B AI Needs Two Glass Boxes

    Learn why trust in B2B AI systems goes beyond whether an answer appears correct. Explore how a single AI response can contain multiple failure points, and why products like Fin are designed to support both the end-user asking a question and the customer-builder configuring the system.

  • 02

    Live Demo: Fin in Action

    Watch a live walkthrough of Fin AI and see how teams diagnose and improve AI behaviour in practice. Explore features like content importing, guidance systems, event logs, and audience controls, and learn how these tools help teams better understand what the AI is doing and why.

  • 03

    Designing Trust at the Right Level of Detail

    Discover how product teams decide what information to surface, what to abstract away, and how to provide meaningful visibility into AI systems without overwhelming users. Learn how observability, feedback loops, and product design come together to create more trustworthy AI experiences.

Details of the Evening

What's Included

Light Refreshments – Enjoy a selection of light snacks, thoughtfully prepared to make networking with colleagues feel easy and comfortable. Settle in for relaxed conversation and meaningful connections in a warm, welcoming space, with refreshments available throughout the evening.

What to Expect

  • 6:00pm Doors Open
  • 6:30pm Demo Event Begins
  • 7:30pm Networking & Refreshments

How to Get Here

BrainStation London

55-57 Rivington St, London

Get Directions

  1. Finding Your Way

    Located 5 minutes from Old Street station or 10 minutes from Liverpool Street station.

  2. Entering The Building

    Enter through the black gates on Rivington St and look for the BrainStation signs.

  3. Once You're Inside

    Our staff will be there to greet you at reception.

London Map

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Reserve Your Spot

Spots are limited - purchase your ticket to connect with leaders and professionals at this exciting event.

  • BrainStation London
  • Tue, May 19, 2026
  • 2026-05-19T17:00:00.0000000Z  –  2026-05-19T19:00:00.0000000Z
Purchase Tickets

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