Exclusive Event

Design Evenings LDN: Designing With AI Inside Intercom

In this session, Domingo Widen, Staff Product Designer at Intercom, who built Fin, the #1 AI Agent for customer service, shared how Intercom’s design team reshaped its craft in the era of AI, from rethinking workflows to developing new principles for AI-driven products.

BrainStation London
Event Recap
Oct 8, 2025

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Domingo Widen

Staff Product Designer

Domingo Widen

Staff Product Designer

In this session, Domingo Widen, Staff Product Designer at Intercom, shared how AI transformed Intercom’s products, culture, and design practice, revealing the principles, challenges, and lessons behind building Fin and other AI-first customer experience solutions.

Domingo Widen

Staff Product Designer

Domingo Widen is a Staff Product Designer at Intercom, where he leads the design system team that powers Fin experiences. With a background spanning product design, UX, and human-centered systems, Domingo has been at the forefront of how Intercom’s design and product teams are transforming in the age of AI. He brings a unique perspective on building AI-first experiences at scale, balancing usability with trust, and shaping how teams work with these new tools.

More Upcoming Events

Mar 03

AI Evenings LDN

From Idea to Lovable, Building with AI in Real Time

Join Federico Repucci, Data Science and Machine Learning Manager at Deliveroo, for a hands-on, workshop-style session that goes beyond the hype to show what building with AI really looks like.

6:30 PM - 7:30 PM GMT
55-57 Rivington St, London
£40

Federico Reppucci

Data Science & Machine Learning Manager

Discussion Topics:

Beyond the Hype: What Building with AI Really Means
Live Build: From Idea to Working Tool
Balancing Speed with Substance

Mar 03

AI Evenings LDN From Idea to Lovable, Building with AI in Real Time

Join Federico Repucci, Data Science and Machine Learning Manager at Deliveroo, for a hands-on, workshop-style session that goes beyond the hype to show what building with AI really looks like.