Exclusive Event

Design Evenings LDN: Designing With AI Inside Intercom

In this session, Domingo Widen, Staff Product Designer at Intercom, who built Fin, the #1 AI Agent for customer service, shared how Intercom’s design team reshaped its craft in the era of AI, from rethinking workflows to developing new principles for AI-driven products.

BrainStation London
Event Recap
Oct 8, 2025

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Domingo Widen

Staff Product Designer

Domingo Widen

Staff Product Designer

In this session, Domingo Widen, Staff Product Designer at Intercom, shared how AI transformed Intercom’s products, culture, and design practice, revealing the principles, challenges, and lessons behind building Fin and other AI-first customer experience solutions.

Domingo Widen

Staff Product Designer

Domingo Widen is a Staff Product Designer at Intercom, where he leads the design system team that powers Fin experiences. With a background spanning product design, UX, and human-centered systems, Domingo has been at the forefront of how Intercom’s design and product teams are transforming in the age of AI. He brings a unique perspective on building AI-first experiences at scale, balancing usability with trust, and shaping how teams work with these new tools.

More Upcoming Events

Feb 12

Design Evenings LDN

Designing Identity in the Age of AI

In this session, Max Fumagalli and Lee Hallett from Beauty Pie, explore how designers can embrace new tools without losing their identity, using AI to enhance creativity, not erase it.

6:00 PM - 8:00 PM GMT
55-57 Rivington St, London
£20

Discussion Topics:

Keeping Your Creative Identity in an AI-Driven Workflow
Using AI to Accelerate the Work, Not Dilute It
Educating Teams & Stakeholders on the Real Role of AI

Feb 12

Design Evenings LDN Designing Identity in the Age of AI

In this session, Max Fumagalli and Lee Hallett from Beauty Pie, explore how designers can embrace new tools without losing their identity, using AI to enhance creativity, not erase it.