Exclusive Event

Design Evenings LDN: Designing With AI Inside Intercom

In this session, Domingo Widen, Staff Product Designer at Intercom, who built Fin, the #1 AI Agent for customer service, shared how Intercom’s design team reshaped its craft in the era of AI, from rethinking workflows to developing new principles for AI-driven products.

BrainStation London
Event Recap
Oct 8, 2025

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Domingo Widen

Staff Product Designer

Domingo Widen

Staff Product Designer

In this session, Domingo Widen, Staff Product Designer at Intercom, shared how AI transformed Intercom’s products, culture, and design practice, revealing the principles, challenges, and lessons behind building Fin and other AI-first customer experience solutions.

Domingo Widen

Staff Product Designer

Domingo Widen is a Staff Product Designer at Intercom, where he leads the design system team that powers Fin experiences. With a background spanning product design, UX, and human-centered systems, Domingo has been at the forefront of how Intercom’s design and product teams are transforming in the age of AI. He brings a unique perspective on building AI-first experiences at scale, balancing usability with trust, and shaping how teams work with these new tools.

More Upcoming Events

May 20

Leaders in Design

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Join us for a forward-looking conversation with design leaders exploring how AI, and increasingly autonomous agents, are reshaping how design teams work, collaborate, and create.

6:00 PM - 8:00 PM BST
55-57 Rivington St, London
£25

In Partnership With

Discussion Topics:

How Design Teams Are Adopting AI
Working with Agents: Designing for Autonomy & Trust
The Future of Design Team Collaboration

May 20

Leaders in Design Design Teams in the Age of AI

Join us for a forward-looking conversation with design leaders exploring how AI, and increasingly autonomous agents, are reshaping how design teams work, collaborate, and create.

6:00 PM - 8:00 PM BST
55-57 Rivington St, London
£25

In Partnership With

Discussion Topics:

How Design Teams Are Adopting AI
Working with Agents: Designing for Autonomy & Trust
The Future of Design Team Collaboration

View Event

May 26

Intro to

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Join us in London to discuss how Product Designers are shaping the world’s most innovative digital products by combining creativity, research, and technical skills to solve real user problems.

6:30 PM - 7:30 PM BST
55-57 Rivington St, London
£15

Konstantinos Petropoulos

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Discussion Topics:

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Design Thinking in Action
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May 26

Intro to Product Design Certification Course

Join us in London to discuss how Product Designers are shaping the world’s most innovative digital products by combining creativity, research, and technical skills to solve real user problems.

6:30 PM - 7:30 PM BST
55-57 Rivington St, London
£15

Konstantinos Petropoulos

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Discussion Topics:

What is Product Design?
Design Thinking in Action
Adding Design Skills to Your Toolkit

View Event

May 27

Intro to

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Join us in London to explore how artificial intelligence is transforming the way organizations solve diverse and complex problems: supporting ideation, speeding up product development, and streamlining business operations.