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Exclusive Event

Design Evenings LDN: Designing With AI Inside Intercom

In this session, Domingo Widen, Staff Product Designer at Intercom, who built Fin, the #1 AI Agent for customer service, shared how Intercom’s design team reshaped its craft in the era of AI, from rethinking workflows to developing new principles for AI-driven products.

  • BrainStation London
  • Event Recap
  • Oct 8, 2025
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  • Domingo Widen

    Domingo Widen

    Staff Product Designer

Domingo Widen

Staff Product Designer

Intercom

In this session, Domingo Widen, Staff Product Designer at Intercom, shared how AI transformed Intercom’s products, culture, and design practice, revealing the principles, challenges, and lessons behind building Fin and other AI-first customer experience solutions.

  • Domingo Widen

    Domingo Widen

    Staff Product Designer

    Domingo Widen is a Staff Product Designer at Intercom, where he leads the design system team that powers Fin experiences. With a background spanning product design, UX, and human-centered systems, Domingo has been at the forefront of how Intercom’s design and product teams are transforming in the age of AI. He brings a unique perspective on building AI-first experiences at scale, balancing usability with trust, and shaping how teams work with these new tools.

More Upcoming Events

Jun 01

Intro to

Data Analytics Certification Course

Join us in London to discover how data can be one of the most powerful assets in any organization if you know how to interpret it.

  • 6:30 PM - 7:30 PM BST
  • 55-57 Rivington St, London
  • £15
Mariama Wurie

Mariama Wurie

Analytics Manager

Discussion Topics:

  • Data Foundations
  • Real-World Application
  • Adding Data Skills to Your Toolkit
Jun 01
Intro to Data Analytics Certification Course

Join us in London to discover how data can be one of the most powerful assets in any organization if you know how to interpret it.

  • 6:30 PM - 7:30 PM BST
  • 55-57 Rivington St, London
  • £15
Mariama Wurie

Mariama Wurie

Analytics Manager

Discussion Topics:

  • Data Foundations
  • Real-World Application
  • Adding Data Skills to Your Toolkit
View Event
Jun 02

Design Evenings LDN

The Future of Design Teams in the Age of AI

Join us for an evening with Andreas Roos, Head of Design Strategy & AI at Visa, as he explores how rapidly advancing AI is reshaping design teams. Andreas will share what happens when workflows, tools, and expectations evolve faster than ever before.

  • 6:00 PM - 8:00 PM BST
  • 55-57 Rivington St, London
  • £20

In Partnership With

Andreas Roos

Andreas Roos

Head of Design Strategy & AI

Discussion Topics:

  • Rethinking Design Workflows
  • Taste and Conviction in an AI World
  • Designing Teams for What Comes Next
Jun 02
Design Evenings LDN The Future of Design Teams in the Age of AI

Join us for an evening with Andreas Roos, Head of Design Strategy & AI at Visa, as he explores how rapidly advancing AI is reshaping design teams. Andreas will share what happens when workflows, tools, and expectations evolve faster than ever before.

  • 6:00 PM - 8:00 PM BST
  • 55-57 Rivington St, London
  • £20

In Partnership With

Andreas Roos

Andreas Roos

Head of Design Strategy & AI

Discussion Topics:

  • Rethinking Design Workflows
  • Taste and Conviction in an AI World
  • Designing Teams for What Comes Next
View Event
Jun 02

Intro to

Digital Marketing Certification Course

Join us in London to discover how Digital Marketing connects brands with audiences in measurable ways.

  • 6:30 PM - 7:30 PM BST
  • 55-57 Rivington St, London
  • £15
Reece Obasuyi

Reece Obasuyi

Senior Marketing Manager

Discussion Topics:

  • The Role of a Digital Marketer
  • Real-World Application
  • Adding Marketing Skills to Your Toolkit
Jun 02
Intro to Digital Marketing Certification Course

Join us in London to discover how Digital Marketing connects brands with audiences in measurable ways.

  • 6:30 PM - 7:30 PM BST
  • 55-57 Rivington St, London
  • £15
Reece Obasuyi

Reece Obasuyi

Senior Marketing Manager

Discussion Topics:

  • The Role of a Digital Marketer
  • Real-World Application
  • Adding Marketing Skills to Your Toolkit
View Event
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