Horizons
AI + Digital Innovation
A one-day summit in Shoreditch for leaders at the edge of innovation.
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- BrainStation London
Featuring speakers from:
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Design Evenings LDN: Designing With AI Inside Intercom
In this session, Domingo Widen, Staff Product Designer at Intercom, who built Fin, the #1 AI Agent for customer service, shared how Intercom’s design team reshaped its craft in the era of AI, from rethinking workflows to developing new principles for AI-driven products.
BrainStation London
Event Recap
Wednesday, October 8, 2025
- Domingo Widen Staff Product Designer
Domingo Widen
Staff Product Designer
Exclusive Event
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Relive the highlights of Design Evenings LDN: Designing With AI Inside Intercom with Domingo Widen in the photo gallery. Download and share your favorites, and don't miss the next event!
In this session, Domingo Widen, Staff Product Designer at Intercom, shared how AI transformed Intercom’s products, culture, and design practice, revealing the principles, challenges, and lessons behind building Fin and other AI-first customer experience solutions.
Domingo Widen
Staff Product Designer
Domingo Widen is a Staff Product Designer at Intercom, where he leads the design system team that powers Fin experiences. With a background spanning product design, UX, and human-centered systems, Domingo has been at the forefront of how Intercom’s design and product teams are transforming in the age of AI. He brings a unique perspective on building AI-first experiences at scale, balancing usability with trust, and shaping how teams work with these new tools.