Design Evenings LDN: Designing With AI Inside Intercom
Exclusive Event
Design Evenings LDN:Designing With AI Inside Intercom
In this session, Domingo Widen, Staff Product Designer at Intercom, who built Fin, the #1 AI Agent for customer service, shared how Intercom’s design team reshaped its craft in the era of AI, from rethinking workflows to developing new principles for AI-driven products.
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In this session, Domingo Widen, Staff Product Designer at Intercom, shared how AI transformed Intercom’s products, culture, and design practice, revealing the principles, challenges, and lessons behind building Fin and other AI-first customer experience solutions.
Domingo Widen
Staff Product Designer
Domingo Widen is a Staff Product Designer at Intercom, where he leads the design system team that powers Fin experiences. With a background spanning product design, UX, and human-centered systems, Domingo has been at the forefront of how Intercom’s design and product teams are transforming in the age of AI. He brings a unique perspective on building AI-first experiences at scale, balancing usability with trust, and shaping how teams work with these new tools.
From day one, Shake Shack Canada focused on understanding the local market. This session explores how messaging, tone, and positioning were adapted to resonate with Canadian consumers while staying true to the global Shake Shack brand.
Join us for an insightful panel discussion examining how leading financial institutions are adapting to agentic commerce—moving beyond passive recommendations to autonomous execution while prioritizing trust, security, and seamless user experiences.
Building next-generation AI products demands new frameworks for architecture and oversight. Sebastian Misiurek shares how product managers can leverage digital twins, deploy agentic workflows, and implement strategic governance to ensure safe and scalable AI solutions.
Integrating AI into the design process transforms individual speed into team-wide capability. Mareike Carolin Keller shares how product designers can deploy AI tools in active production, build high-fidelity prototypes, and secure stakeholder alignment before committing heavy engineering resources.
Learn how to empower your product and digital teams to transition from writing requirements to orchestrating AI agents through a live demonstration of Cursor.
6:00 PM
-
7:30 PM BST
55-57 Rivington St, London
£40
Demo Event of
Abdullah Abu-Hassan
Data & AI Lead
Discussion Topics:
Shaping the Task: From Product Requirements to AI Context
Building with AI Across Functions: Cursor Agent Demo
Making It Ship-Ready: Aligning Product, Engineering, and Release
Join Ksenia Barton, Product Marketing Lead at TikTok, to unpack how AI is changing the rules of marketing, exploring the evolution of discovery, why cultural relevance drives AI visibility, and why human strategy has never mattered more.
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