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Exclusive Event

Design Evenings LDN: Designing With AI Inside Intercom

In this session, Domingo Widen, Staff Product Designer at Intercom, who built Fin, the #1 AI Agent for customer service, shared how Intercom’s design team reshaped its craft in the era of AI, from rethinking workflows to developing new principles for AI-driven products.

  • BrainStation London
  • Event Recap
  • Oct 8, 2025
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  • Domingo	Widen

    Domingo Widen

    Staff Product Designer

Domingo Widen

Staff Product Designer

Intercom

In this session, Domingo Widen, Staff Product Designer at Intercom, shared how AI transformed Intercom’s products, culture, and design practice, revealing the principles, challenges, and lessons behind building Fin and other AI-first customer experience solutions.

  • Domingo	Widen

    Domingo Widen

    Staff Product Designer

    Domingo Widen is a Staff Product Designer at Intercom, where he leads the design system team that powers Fin experiences. With a background spanning product design, UX, and human-centered systems, Domingo has been at the forefront of how Intercom’s design and product teams are transforming in the age of AI. He brings a unique perspective on building AI-first experiences at scale, balancing usability with trust, and shaping how teams work with these new tools.

More Upcoming Events

Sep 03

Marketing Evenings LDN

The Future of Marketing in the Age of AI

Join Ksenia Barton, Product Marketing Lead at TikTok, to unpack how AI is changing the rules of marketing, exploring the evolution of discovery, why cultural relevance drives AI visibility, and why human strategy has never mattered more.

  • 6:00 PM - 8:00 PM BST
  • 55-57 Rivington St, London
  • £20
Ksenia Barton

Ksenia Barton

Marketing Lead

Discussion Topics:

  • The Consumer AI Revolution
  • Brand Visibility in an AI World
  • Strategy is the Marketer’s Edge
Sep 03
Marketing Evenings LDN The Future of Marketing in the Age of AI

Join Ksenia Barton, Product Marketing Lead at TikTok, to unpack how AI is changing the rules of marketing, exploring the evolution of discovery, why cultural relevance drives AI visibility, and why human strategy has never mattered more.

  • 6:00 PM - 8:00 PM BST
  • 55-57 Rivington St, London
  • £20
Ksenia Barton

Ksenia Barton

Marketing Lead

Discussion Topics:

  • The Consumer AI Revolution
  • Brand Visibility in an AI World
  • Strategy is the Marketer’s Edge
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