Vancouver-based 1-800-GOT-JUNK? this week unveiled its new mobile application prototype to franchise partners attending the company’s annual conference.
The world’s largets junk removal company has dubbed the app MobiJunk. Calling the app “the next evolution of junk removal,” it says the product is the result of several months of hard work by Gargoyle Software and the company’s own business technology team.
“We needed a solution to remain efficient and customer-focused in a business landscape that’s rapidly growing when it comes to technology,” explains 1-800-GOT-JUNK?’s Vice President of Business Technology, Andy Parkins. “Junk has to be mobile if we are to succeed in this new environment, and to that end we have developed this platform to give our front-line employees the tools to provide superior customer service and responsiveness.”
The company lays out today’s ineffiencies with the junk removal process:
Truck team members have traditionally followed a paper schedule. SMS messaging dispatches new jobs and updated job information is available via a rudimentary WAP interface. Paper and pencil are common utensils and customers are still given carbon copies of hand-written receipts.
MobiJunk “will change all that,” says 1-800-GOT-JUNK?, providing a rich interface to deal with job information on the front lines in real time. “We are striving to develop a product in which usability meets gamification to make the experience more fun and encourage user engagement,” adds Parkins.
MobiJunk is currently available on for iOS and Android.