Leaders in Design: Shaping the Future of Design

In Toronto, design leaders from RBC, Kijiji, and Salesforce shared insights on the evolving role of design, the impact of AI on creativity and decision-making, and strategies for building cohesive experiences across platforms. Renée Racine-Kinnear, William MacIvor, and Tania Makroo offered candid perspectives on how technology is reshaping the future of design leadership and customer experience.

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  Renee Racine-Kinnear

  Head of Design

  

  Renée Racine‑Kinnear is Head of Design at RBC, leading experience strategy and UX design initiatives that shape seamless customer journeys. With over 15 years in UX and CX, Renée is known for user‑centered design methods, from journey mapping to persona‑driven strategy.

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  Will Maclvor

  Head of Design

  

  William MacIvor brings a rare interdisciplinary background to Kijiji, with degrees in architecture and physics, and over a decade of leadership in product and design. At Kijiji, he leads experience strategy, applying systems thinking and research-driven processes.

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  Tania Makroo

  Partner & Platform Design Leader

  

  Tania Makroo leads Partner & Platform Design at Salesforce, where she shapes user-centric design strategies that elevate the partner ecosystem and platform experiences. With a deep focus on collaboration, systems thinking, and scalable design solutions, she’s committed to building intuitive experiences that drive impact at scale.