As payments become faster and more commoditized, differentiation now comes from experience. Rohit Sharma explores how teams can use payments as a foundation for deeper engagement, unlocking loyalty, rewards, and meaningful customer insights rather than treating transactions as endpoints.
Through real-world examples from payments and open banking, Rohit breaks down what experience-first product design looks like in practice. Attendees will learn which metrics truly matter, adoption, retention, and transaction value, and how focusing on them drives both customer satisfaction and business growth.
Rohit Sharma
Director, Product Management
Rohit is a seasoned Product Management leader focused on the transformation of financial services, currently within Payments and Open Banking at Scotia Digital. His expertise centers on navigating complex regulatory and fraud threat landscapes to build seamless solutions that ensure security and compliance while never compromising on user experience. He thrives on converting technical friction into scalable, high-trust product ecosystems. When off the clock Rohit can be found on the squash court replicating the agility of his professional roadmaps.
Exclusive Event
Event Overview
Payments are no longer just about moving money, they’re becoming platforms for engagement and customer value. In this session, Rohit Sharma shares how modern payment products are evolving beyond functionality to deliver experience-led innovation.
01
From Payment Rails to Product Experiences
Learn how payments are evolving from basic functionality into platforms that power engagement, insights, and differentiated customer value.
02
Designing Experience-First Payment Products
Explore case studies that show how customer experience can lead product strategy, transforming everyday transactions into moments that build trust and loyalty.
03
Measuring What Matters in Modern Payments
Understand which metrics signal real success in payments products, and how adoption, retention, and transaction value guide smarter product decisions.
Details of the Evening
What's Included
Gourmet Light Refreshments – Enjoy a curated selection of artisanal bites and small plates, perfect for connecting with colleagues.
Settle in for easy conversation and good company in a warm, welcoming space. With a thoughtful selection of beer and wine on hand, it’s the perfect backdrop for winding down or catching up.
Have dietary restrictions?
To ensure we can accommodate your dietary needs, please inform us at least 48 hours before the workshop start date.
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6:00 PM
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8:00 PM EDT
136 Crosby St, 4th Floor, New York City, NY
$45
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