Marketing

Dishpatch Scales Meal-at-Home Services, Expands Partner List

Chewy Expands First-Of-Its-Kind Pet Telehealth Service

Google Announces Slew of Retail-Focused Updates

Gucci, Roblox Partner to Debut New Digital Experience

PayPal Acquires Happy Returns to Expand Post-Purchase Experience

Lightspeed, Google Partner to Support Small Businesses

Walmart Takes On Amazon With MeMD Telehealth Acquisition

Domino’s Digital Channels Now Generate 75% of Orders

Uber Unveils New “Go Anywhere, Get Anything” Services

Starbucks Targets 45 Million Loyalty Members by Mid-2020s

Yeti Unveils AR Shopping Experience

Inside the 74 Million Member CVS Digital Loyalty Program

Walmart’s Future of Fulfillment is Built Around Walmart+

Pinterest, Shopify Expand Partnership Worldwide

Apple Expands Financial Ecosystem with Apple Card Family Plan

Live Nation Embeds Live Streaming Inside Concert Venues

Frank and Oak Scales Up E-Commerce and Fulfillment

Home Depot’s Pivot to Livestreaming is Paying Off

Spotlight

Professional Sports Innovation: Inside MLSE’s Digital Arena

Gap Introduces New Tiered Loyalty Program

Best Buy Embraces Retail Subscription Model with Beta

Afterpay Launches Livestream Shopping Platform

Squarespace Enters Hospitality Industry with Tock Acquisition

Spotlight

StockX is Building the Future of Digital Marketplaces

eBay Integrates Automatic Scan Listing for Collectibles

Taco Bell Outlines 10,000 Store Digital-First Expansion

Whole Foods Launches AR Cosmetics Try-On Tool

Sam’s Club Unveils Interactive Digital Shopping Experience

Facebook’s E-Comm Push Pays Off With One Million Active Shops

Spotlight

Chipotle’s Greatest Digital Tool is its Rewards Program

Nordstrom Launches Livestream Shopping Channel

Walmart Doubles Down on Social Selling, TikTok

Snap Acquires Fit Analytics to Enhance E-Commerce Integration

Tim Hortons Announces $80 Million Digital Investment

Starbucks Offers Free Accessibility App for Visually-Impaired Customers

Amazon’s Vision of “T-Commerce” Through Prime Video

Adidas ‘Own the Game’ Strategy Hinges on Digital Engagement

Fabletics Releases At-Home Digital Fitness App

Etsy Grows 111% in 2020, Outlines E-Commerce Future

Walmart Finds Early Success With Shoppable Cooking Videos

Loblaw Triples Digital Earnings in 2020

Shopify, TikTok Expand Partnership Worldwide

L’Oreal Brings AR Try-On to Essie Nail Polish

Spotlight

Nike’s Digital Ecosystem Paved the Way for D2C Transformation

Walmart Canada Sees 229% Gain in Digital Sales

Perfect Corp Launches Virtual AR Try-On for Glasses

Hudson’s Bay Launches Contactless Payment Card

Burger King Pilots New Digital Rewards Program Royal Perks

Nissan Unveils Details of Online Platform Nissan@Home

Barclays Adds Itemized Transactions to Mobile App

Chipotle Adds 10 Million Digital Loyalty Members in 2020

The Bay Set to Launch Third-Party Marketplace This Year

BuyBuy Baby Launches Virtual Nursery Design Tools

Gibson’s New App Features AR and Real-Time Feedback

Nike Reveals New AR Features at NYC Concept Store

Pinterest Expands Augmented Reality Try-On Tool to Eyeshadow

Pinterest Rolls Out Dynamic Personalized Ads

Transformers

This is How Best Buy is Bringing Experiential Retail Online

Kroger Pilots Smart “Scan and Go” Grocery Shopping Carts

IKEA’s App Updates Highlight Personalization, Loyalty

Salesforce Debuts a DIY Loyalty Platform

Scotiabank Rolls Out AI-Powered Cash Flow Predictor ‘Sofia’

Mastercard is Turning Every Phone Into a POS Terminal

Coca-Cola Relaunches Insiders Club D2C Subscription Box

Weight Watchers Joins Digital Fitness Space with D360 Launch

JPMorgan Bets on the Return of Travel With cxLoyalty Acquisition

Spotlight

Walmart Canada Puts Customer Experience at Center Stage

The Future of QSR Chains: Order Ahead, Loyalty, and Contactless

L’Oreal, Walmart and More Brought AR into Focus in 2020

D2C Surged Forward in 2020 Led by Nike, Lululemon, and Chewy

Canadian Loyalty Programs Went Digital-First in 2020

Social Commerce Brought Retail Right to Shoppers in 2020

Walmart, Target and Other Retailers Push Innovation in 2020

Spotlight

Aeroplan Lifts Off as Air Canada Reimagines Digital Engagement

Google Debuts AR Makeup Feature Powered by L’Oreal

Spotlight

Loblaw Introduces PC Health: A Digital Healthcare Ecosystem

Walmart Tests Livestream Shopping With TikTok

L’Oreal Doubles Down on Social Commerce Investment

Home Depot Expands Online Categories to Meet Demand

Google Pay and Rakuten Partner for In-Store Rewards Program

Revolut Makes Strong Rebound in November

Spotlight

Mastercard, Shop Anywhere, and the Rise of Frictionless Retail

Spotlight

Shoppers Drug Mart Forges a Distinct Digital Future

Spotlight

Cadillac Fairview is Shaping the Future of Retail

Transformers

IKEA Evolving Retail: Chief Digital Officer Barbara Martin Coppola

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Interac Pilots Incentivize the Future of Enterprise Blockchain

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Chipotle’s Billion-Dollar Digital Empire is Built to Last

Spotlight

From a Bot to the Big Leagues: Zoom.ai’s Enterprise Evolution

Transformers

Housewares & Healthcare: Inside Best Buy’s Retail Reinvention

Spotlight

SSENSE and Element AI Partner to Bring Generative AI to Fashion

Spotlight

Ritual Proves Tech/Government Success Comes from Being Agile

Spotlight

Rubikloud and Intel are Bringing AI to Brick and Mortar Retailers